Please visit our corporate website for guidelines and information on how to submit your request. Please note that corporate donations and store donations follow a different submission process.

Please visit us at our corporate website for our online application process.

We accept PC MasterCard, PC Bank Card, MasterCard, Visa, Interac and Cash.

Loblaws is dedicated to providing the maximum amount of savings for our customers. To keep our prices as low as possible, we must also keep our costs low. There are a number of ways in which we try to do this. Accepting MasterCard and Visa as the only form of credit card payment is another example of how we keep our costs down. American Express is a more expensive form of credit to our business, which is why we chose to carry only MasterCard and Visa, much in the same way that we may only carry certain national brand groceries if they represent greater value for our business and our customers. Using President’s Choice MasterCard reinforces our mission of offering our customers innovative products at great prices. It is a no-fee card with a tremendous loyalty program which provides our customers with “PC points”, which can be redeemed for free groceries and other rewards.

You may obtain an application at any of our stores. Online applications are also available at www.pcfinancial.ca.

Our goal with this program is not to produce additional revenue: it’s to reduce the overwhelming number of plastic bags currently in use. Canadians take home approximately 55 million plastic bags each week. As the largest national food retail store in Canada, we estimate that this significant move will result in a 55 per cent decrease in the number of plastic shopping bags it distributed, and help to eliminate one billion plastic shopping bags from landfills in 2009. Ultimately, we believe this will benefit us all.

A portion of the proceeds from the charge on plastic shopping bags from Loblaw corporate stores will be donated to WWF-Canada to support environmental programs. WWF-Canada shares our deep commitment to respect the environment and has demonstrated its ability to drive positive results in helping Canadians take action on the environment. Any resulting surplus, if applicable, will be reinvested in the business – in price and customer service.

Gift cards can be purchased and redeemed at any of our stores. If you would like to purchase a larger amount of gift cards in excess of $2000.00, please contact us at the following:Phone: 1-877-776-8446
Email: certifcat@provigo.ca
Fax: 866-277-5077and we will gladly assist you.

Please visit us at www.pccookingschool.ca for locations and registration. For assistance, please contact 1-800-296-2332, Extension 3.

We constantly challenge ourselves to find greater efficiencies in order to provide faster service, while keeping our prices competitive. The Bag-Your-Own program was implemented in a further effort to provide the fastest possible experience at check-out. In addition to ensuring that cashiers are freed up to process a greater number of customer orders, the program also provides the further benefit of lower pricing throughout the store, attained by labour savings.

Differences between banners such as Superstore and Loblaws are driven by our mission to be Canada’s best food, health and home retailer by exceeding customer expectations through innovative products at great prices.

We know that all our customers are unique, and we’ve created unique experiences in each of our banners: Superstores offer expanded beauty, home and general merchandise sections, with lower-cost service models from what you know in Loblaws. Great Food stores offer some unique, market specific service ideas and food products in select locations.

As our customer, your experience in our stores is very important to us. If products are being returned, we need to improve how we’re meeting your expectations. So that we can focus energy where it’s needed, we require returns to be given back to the same banner as they were purchased from. This also ensures you receive the full, fair price you paid.

Loblaw Companies Limited is committed to recycling as much material as we can. To ensure that the millions of boxes we receive are recycled in our national programs, they may not be readily available for our customers. In addition to our national recycling programs, No Frills stores have a tradition of reusing cardboard boxes by providing them to customers for their groceries. For more information on our recycling programs and other environmental initiatives, please click on our Corporate Social Responsibility Reports for the way we do business.

In reviewing our store formats across the country, it became apparent that the same products are located in many different areas of each store, and we have been trying to determine the most appropriate consistent location for these products in all of our stores. Accordingly, we are attempting to align our stores with a pattern that is consistent with the shopping habits of the majority of our customers. For example, the store departments will be arranged to go from non-food (i.e. pet, paper, laundry, cleaners, etc.) to beverage and snack, followed by cooking, ethnic, baking, lunch categories, breakfast and finally dairy/frozen. Having said this, these store transitions are always motivated by a desire to improve the shopping experience of our customers, not to overwhelm or frustrate them.

When purchasing a random weight item, the price will only have the price per /lb or /kg on the sticker, as there is no way to weigh and price these items prior to them being placed on the reduced rack.All products that are scanned will have the original price stated on the reduced sticker.

Returns with original receipt:
Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Some exceptions apply.

Returns without original receipt:
Exchange may be offered for product in its original package, depending on condition of product and date of purchase. Photo identification may be required.

The Try It You’ll Love It^TM Guarantee:
If you are not completely satisfied with the quality of any President’s Choice^® food or no name^® food products, Teddy’s Choice^® or Exact^® products, simply return it, along with receipt or original package, for an exchange or refund.

All sales final on:
Gift cards, phone cards, special event tickets, books, newspapers, magazines, pierced earrings, hats, underwear, opened packages of sheets or pillows, prescription drugs, tobacco, lottery, seasonal event merchandise and clearance items.

We require a minimum of 24 hours to process your refill order. However, when using e-prescription, you select the date that you would like to pick up your prescription.

You must personally drop off your prescription at any DRUGStore Pharmacy for the initial dispensing of your maintenance medication. When you would like your prescription refilled, you can use e-prescription to place your refill order.

No. You must inform your new doctor of the medications you are currently taking and your new doctor must authorize that he/she wishes you to continue on these medications. Please contact your DRUGStore Pharmacist to ensure that your treatment is not interrupted and you continue to receive the appropriate medications.

There is no sign up required. When you want to use the e-prescription service, just go to www.drugstorepharmacy.ca and click on . The entire process will only take a minute.

Our ability to identify you by your date of birth helps us in protecting your privacy and assists us in validating you as our patient.

The information we collect is completely confidential. All we require is your date of birth, telephone number and the DRUGStore Pharmacy 9-digit prescription number. For additional information, please read the Privacy Policy.

There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.

The doctor does not have to set up an account. The e-prescription service works on the relationship we have with you.

No, currently e-prescription is only available for refills based on prescriptions that have already been dropped off personally at a DRUGStore Pharmacy.

Yes, you can choose to pick up your refill order from any DRUGStore Pharmacy location within the same province. If you are moving or on holidays and wish to transfer your prescription to another province, please contact your DRUGStore Pharmacist, as there may be different requirements for transferring prescriptions in other provinces.

Currently the e-prescription service is only available for customers who dropped off their prescription at a DRUGStore Pharmacy location. However, contact your DRUGStore pharmacist and they will be able to assist you with this request.

If your local DRUGStore Pharmacy currently delivers, then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.

You can use the e-prescription service any time of the day, however, you can only pick up your prescription when the Pharmacy is open.

Most prescriptions can be transferred. However, if your prescription is a benzodiazepine drug, it can only be transferred once and cannot be transferred again. Narcotic or Controlled drug prescriptions cannot be transferred at all. Your DRUGStore Pharmacist will be able to assist you or answer any questions you might have about transferring prescriptions.

No. You will pay for your order refill when you come into the store to pick it up.

Yes. When you pick-up your refill order, our Pharmacists will provide health care counselling and are available to answer any questions you might have.

No. You can use e-prescription to complete all your refill orders.

Flowers can be purchased online at www.flowermarkets.ca, by phone at 1-800-472-7363 or directly by calling an individual store. Visit the store finder on our website to locate more information.

The Loblaws store at Maple Leaf Gardens currently does not distribute the Loblaws Ontario flyer in-store. Select households around the neighbourhood may receive a copy in their mailbox. In either case, prices and products found in the Loblaws Ontario flyer will be represented and honoured in-store.

Alternatively, the Loblaws store at Maple Leaf Gardens offers an in-store handout, distributed bi-weekly in-store, that highlights new and innovative products, and upcoming events. A digital copy can also be found online at Loblaws.ca/60carlton.

Yes, parking is available on the North side of Carlton Street, West of Church Street. Parking is Free for 90 minutes with a purchase of $20 or more. Every additional 30 minutes is $4. After 3 hours, parking is $40.